This specific issue, for the Excel Web Apps, shows itself in three different places (except for the error message that is shown in the user interface). Fortunately the Office Web Apps Server contains good logging mechanisms and will in most cases give you an idea on where to solve it and in some cases it’s written in clear text. Whenever Office Web Apps 2013 fails to render a document it shows the end-users a generic error message without any details. The problem is easy to solve but can be somewhat difficult to locate and in this post I will show you how to find the issue and fix it. We ran into a problem completing your request.”
The end-users are met with the generic error message: “We’re sorry. This is a story from the trenches where Excel Web App in Office Web Apps 2013 refuses to render Excel documents, while other Apps such as Word and PowerPoint works just fine.
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